How do I apply for a loan?
Register and log in to KreditKaya, select the desired product on the home page to enter the product details page, then press the “download” button to download the product and register.
After applying for a loan, how long does verification take?
The loan duration can be seen from each product description listed. The time period will vary according to the product.
How much money can I borrow?
Loan amounts vary from 1,000,000 to 20,000,000. You can also choose the amount that suits your needs.
What are the payment methods?
Each loan product supports different payment methods. You can use offline payments (Indomaret or Alfamart), payments via ATM, payments via mobile banking (virtual code), etc.
Why can't I apply for a loan for certain products?
Each product has a customer quota for loan applications. If the button cannot be pressed, it means that the quota for customers applying for loans for that product has been completely filled.
What should I do if I do not receive the verification code (OTP) when registering the application?
- Please double-check whether your mobile phone number format is correct.
- Make sure that the cellphone number you enter matches your real name.
How many login methods can be used?
This application supports the login method using a password and verification code (OTP). You can choose the method that suits your needs on the login page.
What should I do if I forget my password or the password I entered is incorrect?
- You can reset your login password by pressing the "Forgot password" button on the login page.
- You can choose to log in using a verification code (OTP).
How do I contact KreditKaya customer service (CS)?
KreditKaya's customer service (CS) telephone number is +085213250163. Our customer service working hours are 09:00 WIB - 18:00 WIB; Service working hours in the month of Ramadhan are 08:30 WIB - 17:00 WIB.
